KRISSFIT

Premium Women's Sportswear

Customer Terms, Policies & Brand Standards

Effective Date: 29 August 2026
Brand: KRISSFIT
Website: Krissfitz.shop
Customer Service: krissfitz007@gmail.com
Registered Business: Kriss Enterprise Limited

1. ABOUT KRISSFIT

KRISSFIT is a premium women's sportswear brand created to empower women through movement, confidence and personal transformation.

Our products are designed for training, fitness, running, gym workouts, sports, athleisure and everyday active lifestyles.

We are committed to providing high-quality products, exceptional customer service and a shopping experience that reflects the KRISSFIT brand.

By placing an order through our website, you agree to the applicable terms and policies set out below.

Nothing in these policies limits or excludes any legal rights you may have as a consumer.

2. OUR CUSTOMER PROMISE

At KRISSFIT, we aim to provide:

• Premium-quality sportswear

• Accurate product descriptions

• Transparent pricing

• Secure payment processing

• Reliable delivery

• Fair and straightforward returns

• Responsive customer support

• Respectful treatment of every customer

• Products designed with comfort, performance and style in mind

We want customers to feel confident purchasing KRISSFIT products online.

3. ORDERING POLICY

Customers must provide accurate information when placing an order.

This includes:

• Full name

• Delivery address

• Email address

• Telephone number where required

• Correct product size

• Correct colour and product selection

• Accurate payment information

KRISSFIT is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

Once an order has been successfully placed, customers will receive an order confirmation by email.

An order confirmation does not necessarily mean that KRISSFIT has accepted the order if there is an obvious pricing, stock or technical error.

We reserve the right to cancel an order where:

• A product is unexpectedly unavailable

• There has been an obvious pricing error

• There is a suspected fraudulent transaction

• Technical issues have caused an incorrect order

• We reasonably believe the order has been placed for abusive or fraudulent purposes

If KRISSFIT cancels an order after payment has been taken, the customer will receive a full refund.

4. PRODUCT INFORMATION

We make reasonable efforts to ensure that product photographs, colours, descriptions, measurements and specifications are accurate.

However, colours displayed on different screens may vary slightly depending on the customer's device and display settings.

Minor variations in:

• Colour

• Fabric texture

• Stitching

• Pattern placement

• Manufacturing finish

do not necessarily constitute a product defect.

Where measurements are provided, customers should consult the relevant KRISSFIT size guide before ordering.

5. SIZE GUIDE & FITTING

Customers are responsible for selecting the appropriate size.

KRISSFIT provides size information to assist customers with their selection.

Where possible, product pages may include:

• Size charts

• Garment measurements

• Model measurements

• Model height

• Recommended fit

• Stretch information

If a customer orders the wrong size, the item may normally be returned subject to the KRISSFIT Returns Policy and applicable consumer rights.

Customers should not intentionally purchase multiple sizes with the expectation of returning all but one unless they genuinely intend to consider the fit.

6. PAYMENT POLICY

KRISSFIT accepts the payment methods displayed at checkout.

Payment must be successfully authorised before an order is processed.

We do not normally have access to or store customers' complete payment-card details. Payment information may be processed securely by authorised third-party payment providers.

KRISSFIT reserves the right to conduct appropriate fraud and security checks.

If a payment is declined, the order may not be processed until successful payment has been received.

7. PRICING POLICY

All product prices displayed on the website are the prices applicable at the time of purchase unless otherwise stated.

Prices may change without notice.

A price change will not affect an order that has already been successfully accepted and paid for, except where there has been an obvious pricing or technical error.

Where applicable, taxes, VAT, duties and other charges will be displayed or communicated in accordance with the destination of the order.

8. PROMOTIONAL CODES & DISCOUNTS

Promotional codes must be entered at checkout where required.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash

• Only one promotional code may be used per order

• Promotional codes cannot be applied retrospectively

• Promotional codes may have expiry dates

• Promotional codes may exclude certain products

• Promotional codes cannot be transferred unless expressly stated

KRISSFIT reserves the right to withdraw or amend promotional offers where necessary.

If an order is returned and the customer's refund means that the original promotional conditions are no longer met, KRISSFIT may recalculate the refund accordingly, provided this is lawful and clearly disclosed.

28. REFUNDS FROM SALE ITEMS

Sale items retain the same statutory consumer protections as full-price items.

A sale price does not remove a customer's legal rights regarding faulty, misdescribed or otherwise non-conforming goods. citeturn0search0

Additional promotional return conditions may apply only where they are lawful and clearly communicated.

29. GIFT RETURNS

If a product was purchased as a gift, the original purchaser may need to initiate the refund because the refund is normally returned to the original payment method.

Gift recipients may be offered an exchange or store credit where appropriate.

30. STORE CREDIT

KRISSFIT may offer store credit as an alternative to a refund where legally permitted and agreed by the customer.

Store credit may be subject to:

• An expiry period

• Product exclusions

• Promotional restrictions

However, store credit will not replace a statutory right to a monetary refund where the law requires a refund.

31. ORDER CANCELLATION

Customers should contact KRISSFIT as soon as possible if they wish to cancel an order before dispatch.

We will attempt to cancel the order where possible.

Once an order has entered fulfilment or been dispatched, it may no longer be possible to cancel it before delivery.

Customers may instead exercise applicable cancellation and return rights.

32. PRE-ORDERS

Where KRISSFIT offers pre-order products, the product page will clearly state that the item is a pre-order.

Estimated dispatch dates will be provided where possible.

Customers should understand that estimated dates may change due to manufacturing, logistics or other circumstances.

If there is a significant change affecting a pre-order, KRISSFIT will communicate this where reasonably possible.

33. PRODUCT CARE

Customers should follow the washing and care instructions supplied with each product.

Damage caused by failure to follow care instructions may not qualify as a manufacturing defect.

Customers should avoid:

• Excessive heat where prohibited

• Bleach where prohibited

• Incorrect washing temperatures

• Improper drying

• Harsh chemicals

• Unapproved alterations

Proper care helps preserve the performance and appearance of KRISSFIT products.

34. SPORTS & PERFORMANCE DISCLAIMER

KRISSFIT sportswear is designed for general fitness, exercise and sporting activities.

Customers should select products appropriate for their intended activity.

KRISSFIT does not guarantee that a particular product will be suitable for every sport, exercise or body type.

Customers are responsible for exercising within their own physical capabilities.

KRISSFIT products are not medical devices and are not intended to diagnose, treat or prevent medical conditions.

35. CUSTOMER SERVICE

Our goal is to resolve customer issues quickly and professionally.

Customer Service:

Email: [Insert email]

Response target: Within 2–3 business days.

During busy periods, response times may be longer.

When contacting KRISSFIT, customers should include their order number where applicable.

36. CUSTOMER CONDUCT

KRISSFIT is committed to treating customers respectfully.

We expect customers to treat KRISSFIT employees, contractors and representatives respectfully.

We will not tolerate:

• Threats

• Harassment

• Abusive language

• Discrimination

• Intimidation

• Fraudulent claims

• Deliberate damage to products

• Repeated dishonest refund claims

This does not prevent customers from making legitimate complaints or exercising their legal rights.

37. FRAUD PREVENTION

KRISSFIT may use reasonable security measures to detect and prevent fraudulent transactions.

This may include reviewing:

• Billing information

• Delivery information

• Payment information

• Order history

• Unusual purchasing patterns

Orders may be delayed or cancelled where there are reasonable grounds to suspect fraud.

Where an order is cancelled for security reasons after payment has been taken, the payment will be refunded where appropriate.

38. PRIVACY POLICY

KRISSFIT may collect information necessary to operate the business, including:

• Name

• Email address

• Delivery address

• Billing information

• Telephone number

• Order history

• Customer service communications

• Website activity

• Marketing preferences

Personal information will be processed in accordance with applicable data protection law.

The KRISSFIT Privacy Policy should explain:

• What information is collected

• Why it is collected

• The legal basis for processing

• How long information is retained

• Who information is shared with

• Customer rights

• How customers can make a privacy complaint

The ICO states that privacy information should explain why personal data is processed, how long it is retained and who it is shared with. citeturn0search5

39. MARKETING COMMUNICATIONS

Customers may have the opportunity to subscribe to KRISSFIT marketing communications.

Marketing may include:

• New collections

• Product launches

• Special offers

• Discounts

• Fitness content

• Brand announcements

• Events

• Collaborations

Customers can unsubscribe from marketing communications using the unsubscribe mechanism provided.

KRISSFIT will comply with applicable electronic marketing and privacy requirements.

40. COOKIES POLICY

The KRISSFIT website may use cookies and similar technologies.

Cookies may be used for purposes including:

• Website functionality

• Shopping baskets

• Checkout

• Security

• Analytics

• Performance

• Personalisation

• Advertising

Non-essential cookies should be handled in accordance with applicable consent requirements.

The ICO's current guidance states that organisations generally need to explain what non-essential cookies do and obtain appropriate consent before using them, subject to applicable exceptions. citeturn0search4turn0search8

41. WEBSITE SECURITY

KRISSFIT takes reasonable steps to protect customer information and website security.

However, no online system can be guaranteed to be completely secure.

Customers should:

• Use secure passwords

• Avoid sharing account credentials

• Notify KRISSFIT of suspicious account activity

• Keep devices and browsers updated

42. INTELLECTUAL PROPERTY

All KRISSFIT branding, logos, product designs, photographs, graphics, website content, written content and other intellectual property are owned by or licensed to KRISSFIT unless otherwise stated.

This includes:

• KRISSFIT name

• KRISSFIT logo

• KF logo

• Brand graphics

• Product imagery

• Website design

• Marketing materials

• Original written content

Customers may not reproduce, copy, modify, distribute or commercially exploit KRISSFIT intellectual property without written permission.

43. USER-GENERATED CONTENT

Customers may be invited to submit:

• Product reviews

• Photographs

• Videos

• Social media content

• Testimonials

By submitting content, customers confirm that they have the necessary rights to submit it.

KRISSFIT may request permission to use customer content for marketing.

Where appropriate, KRISSFIT will obtain the required permission before using identifiable customer content in promotional material.

44. PRODUCT REVIEWS

Customers are encouraged to provide honest reviews.

Reviews should be genuine and based on the customer's actual experience.

KRISSFIT does not permit:

• Fake reviews

• Purchased reviews

• Reviews submitted by people who have not used the product

• Fraudulent reviews

• Defamatory content

• Hate speech

• Personal attacks

• Spam

KRISSFIT may moderate or remove content that violates these standards.

45. SOCIAL MEDIA

KRISSFIT may operate social media accounts on platforms such as:

• Instagram

• TikTok

• Facebook

• YouTube

• Pinterest

• X

Customers should follow the relevant platform's own terms when interacting with KRISSFIT.

46. THIRD-PARTY SERVICES

KRISSFIT may use third-party providers for:

• Payment processing

• Website hosting

• Analytics

• Marketing

• Email

• Warehousing

• Product fulfilment

• Delivery

• Customer support

These providers may process information necessary to perform their services.

KRISSFIT remains responsible for managing its business obligations under applicable law.

47. WEBSITE AVAILABILITY

KRISSFIT aims to keep its website available and functioning properly.

However, temporary interruptions may occur because of:

• Maintenance

• Technical faults

• Hosting issues

• Cybersecurity incidents

• Software updates

• Internet outages

• Circumstances outside our control

KRISSFIT does not guarantee uninterrupted website availability.

48. EVENTS OUTSIDE OUR CONTROL

KRISSFIT will not be responsible for delays caused by circumstances reasonably outside our control.

This may include:

• Natural disasters

• Severe weather

• War

• Terrorism

• Civil unrest

• Government action

• Strikes

• Transport disruption

• Major cyber incidents

• Supplier disruption

• Manufacturing disruption

• Courier disruption

• Major infrastructure failures

Where such circumstances occur, KRISSFIT will make reasonable efforts to minimise disruption.

49. COMPLAINTS PROCEDURE

We want to resolve complaints fairly.

Customers should first contact:

KRISSFIT Customer Service
[Insert email]

Please include:

• Name

• Order number

• Description of complaint

• Relevant photographs or documents

• Desired resolution where appropriate

We aim to acknowledge complaints promptly and provide a substantive response as soon as reasonably possible.

50. DISPUTE RESOLUTION

KRISSFIT encourages customers to contact us before pursuing external dispute procedures.

We will attempt to resolve disputes fairly and in good faith.

Nothing in these terms removes or restricts any statutory rights available to consumers.

51. GOVERNING LAW

These terms are intended to be governed by the laws applicable to the relevant customer and transaction.

For UK customers, applicable UK consumer protection legislation will apply.

Where the customer resides outside the UK, mandatory consumer protections applicable in their jurisdiction may also apply.

Nothing in these terms is intended to deprive consumers of mandatory legal rights.

52. POLICY CHANGES

KRISSFIT may update these policies from time to time.

The latest version will be published on the website.

Changes will not normally affect orders that have already been accepted unless required by law.

53. CONTACT INFORMATION

KRISSFIT

Premium Women's Sportswear

Customer Service: krissfitz007@gmail.com

Returns: krissfitz007@gmail.com

Website: krissfitz.shop

Registered Company: Kriss Enterprise Ltd

Company Number: 

Registered Office: London 

Country: United Kingdom

KRISSFIT RETURNS — QUICK CUSTOMER GUIDE

Changed Your Mind?

You can generally notify us within 14 days of receiving your online order and then return the goods within a further 14 days, subject to applicable law and lawful exclusions. 

Product Faulty?

Contact us immediately with your order number and photographs. We will assess the issue and provide the appropriate legal remedy.

Wrong Size?

If the product is eligible for return and meets the applicable return conditions, contact us to arrange the return.

Wrong Item?

Contact us and we will investigate and arrange the appropriate solution.

Damaged On Arrival?

Take photographs and contact KRISSFIT as soon as possible.

KRISSFIT BRAND STANDARD

We believe sportswear should represent more than exercise.

It should represent:

Strength.

Confidence.

Discipline.

Transformation.

Self-belief.

Movement.

KRISSFIT — Become Your Strongest Self.