CUSTOMER CONDUCT

KRISSFIT is committed to treating customers respectfully.

We expect customers to treat KRISSFIT employees, contractors and representatives respectfully.

We will not tolerate:

• Threats

• Harassment

• Abusive language

• Discrimination

• Intimidation

• Fraudulent claims

• Deliberate damage to products

• Repeated dishonest refund claims

This does not prevent customers from making legitimate complaints or exercising their legal rights.

37. FRAUD PREVENTION

KRISSFIT may use reasonable security measures to detect and prevent fraudulent transactions.

This may include reviewing:

• Billing information

• Delivery information

• Payment information

• Order history

• Unusual purchasing patterns

Orders may be delayed or cancelled where there are reasonable grounds to suspect fraud.

Where an order is cancelled for security reasons after payment has been taken, the payment will be refunded where appropriate.

38. PRIVACY POLICY

KRISSFIT may collect information necessary to operate the business, including:

• Name

• Email address

• Delivery address

• Billing information

• Telephone number

• Order history

• Customer service communications

• Website activity

• Marketing preferences

Personal information will be processed in accordance with applicable data protection law.

The KRISSFIT Privacy Policy should explain:

• What information is collected

• Why it is collected

• The legal basis for processing

• How long information is retained

• Who information is shared with

• Customer rights

• How customers can make a privacy complaint

The ICO states that privacy information should explain why personal data is processed, how long it is retained and who it is shared with.

39. MARKETING COMMUNICATIONS

Customers may have the opportunity to subscribe to KRISSFIT marketing communications.

Marketing may include:

• New collections

• Product launches

• Special offers

• Discounts

• Fitness content

• Brand announcements

• Events

• Collaborations

Customers can unsubscribe from marketing communications using the unsubscribe mechanism provided.

KRISSFIT will comply with applicable electronic marketing and privacy requirements.

40. COOKIES POLICY

The KRISSFIT website may use cookies and similar technologies.

Cookies may be used for purposes including:

• Website functionality

• Shopping baskets

• Checkout

• Security

• Analytics

• Performance

• Personalisation

• Advertising

Non-essential cookies should be handled in accordance with applicable consent requirements.

The ICO's current guidance states that organisations generally need to explain what non-essential cookies do and obtain appropriate consent before using them, subject to applicable exceptions. citeturn0search4turn0search8

41. WEBSITE SECURITY

KRISSFIT takes reasonable steps to protect customer information and website security.

However, no online system can be guaranteed to be completely secure.

Customers should:

• Use secure passwords

• Avoid sharing account credentials

• Notify KRISSFIT of suspicious account activity

• Keep devices and browsers updated

42. INTELLECTUAL PROPERTY

All KRISSFIT branding, logos, product designs, photographs, graphics, website content, written content and other intellectual property are owned by or licensed to KRISSFIT unless otherwise stated.

This includes:

• KRISSFIT name

• KRISSFIT logo

• KF logo

• Brand graphics

• Product imagery

• Website design

• Marketing materials

• Original written content

Customers may not reproduce, copy, modify, distribute or commercially exploit KRISSFIT intellectual property without written permission.

43. USER-GENERATED CONTENT

Customers may be invited to submit:

• Product reviews

• Photographs

• Videos

• Social media content

• Testimonials

By submitting content, customers confirm that they have the necessary rights to submit it.

KRISSFIT may request permission to use customer content for marketing.

Where appropriate, KRISSFIT will obtain the required permission before using identifiable customer content in promotional material.

44. PRODUCT REVIEWS

Customers are encouraged to provide honest reviews.

Reviews should be genuine and based on the customer's actual experience.

KRISSFIT does not permit:

• Fake reviews

• Purchased reviews

• Reviews submitted by people who have not used the product

• Fraudulent reviews

• Defamatory content

• Hate speech

• Personal attacks

• Spam

KRISSFIT may moderate or remove content that violates these standards.

45. SOCIAL MEDIA

KRISSFIT may operate social media accounts on platforms such as:

• Instagram

• TikTok

• Facebook

• YouTube

• Pinterest

• X

Customers should follow the relevant platform's own terms when interacting with KRISSFIT.

46. THIRD-PARTY SERVICES

KRISSFIT may use third-party providers for:

• Payment processing

• Website hosting

• Analytics

• Marketing

• Email

• Warehousing

• Product fulfilment

• Delivery

• Customer support

These providers may process information necessary to perform their services.

KRISSFIT remains responsible for managing its business obligations under applicable law.

47. WEBSITE AVAILABILITY

KRISSFIT aims to keep its website available and functioning properly.

However, temporary interruptions may occur because of:

• Maintenance

• Technical faults

• Hosting issues

• Cybersecurity incidents

• Software updates

• Internet outages

• Circumstances outside our control

KRISSFIT does not guarantee uninterrupted website availability.

48. EVENTS OUTSIDE OUR CONTROL

KRISSFIT will not be responsible for delays caused by circumstances reasonably outside our control.

This may include:

• Natural disasters

• Severe weather

• War

• Terrorism

• Civil unrest

• Government action

• Strikes

• Transport disruption

• Major cyber incidents

• Supplier disruption

• Manufacturing disruption

• Courier disruption

• Major infrastructure failures

Where such circumstances occur, KRISSFIT will make reasonable efforts to minimise disruption.

49. COMPLAINTS PROCEDURE

We want to resolve complaints fairly.

Customers should first contact:

KRISSFIT Customer Service
[Insert email]

Please include:

• Name

• Order number

• Description of complaint

• Relevant photographs or documents

• Desired resolution where appropriate

We aim to acknowledge complaints promptly and provide a substantive response as soon as reasonably possible.

50. DISPUTE RESOLUTION

KRISSFIT encourages customers to contact us before pursuing external dispute procedures.

We will attempt to resolve disputes fairly and in good faith.

Nothing in these terms removes or restricts any statutory rights available to consumers.

51. GOVERNING LAW

These terms are intended to be governed by the laws applicable to the relevant customer and transaction.

For UK customers, applicable UK consumer protection legislation will apply.

Where the customer resides outside the UK, mandatory consumer protections applicable in their jurisdiction may also apply.

Nothing in these terms is intended to deprive consumers of mandatory legal rights.

52. POLICY CHANGES

KRISSFIT may update these policies from time to time.

The latest version will be published on the website.

Changes will not normally affect orders that have already been accepted unless required by law.